Shipping & Returns
Shipping
We currently ship within the United Kingdom (including Northern Ireland).
- Processing time: 1 to 3 business days.
- Delivery partners: Royal Mail and Evri.
- Flat rate shipping: £3.99 per order.
- Free shipping on orders over £100.
Delivery
Delivery times are estimates only and may vary due to courier delays or other factors outside our control.
Risk in the goods passes to you when the order is delivered.
Your right to cancel
If you are a consumer buying online, you have the right to cancel your order within 14 days of receiving the goods for most items.
If you cancel, you must return the goods to us within 14 days of telling us you wish to cancel.
Return conditions
Returned goods must be sent back in the same condition in which they were supplied, with all original packaging and contents where reasonably possible.
You are responsible for return postage costs unless the item is faulty, damaged, or not as described.
Refunds
Once we receive and inspect the return, refunds will be processed within 14 days. Refunds will be made to the original payment method.
Faulty, damaged or incorrect items
If your order arrives faulty, damaged, or not as described, contact us as soon as possible at contact@cocollectibles.co.uk. Your statutory rights are not affected.
How to contact us about a return
Email contact@cocollectibles.co.uk with your order number and details of the issue or cancellation request.